“Once & Done” Setup Charge
To cover the cost of processing your artwork and creating a printing screen, all new orders will incur a one-time setup charge of $45.00*. As long as you don’t change your artwork you will never pay another setup charge on the same item.
*There are a select few specialty items (such as the Miir products) that require special set up- those fees are noted on each product.
Campfire Premiums gladly accepts Visa, Mastercard, PayPal, Checks, or Money Orders from new customers. (Orders paid by check will require a waiting period of four business days before production begins.)
30-day terms will be available to credit-established accounts.
Campfire prices are based on the receipt of “camera-ready” artwork. Camera-ready artwork is defined as any vectorized file created saved in .EPS or .AI format. Photocopied art, faxed art, and low-resolution formats such as JPEG, PNG and GIF are not considered camera-ready. Vector artwork is necessary. Raster file artwork, commonly called bitmap, is not acceptable. Artwork received in format other than vector will add charges. We need an .ai file in vector format with all text converted to outlines- save as .eps or .ai file. The re-creation of non-camera-ready artwork will be billed at $35.00 per hour and will require customer approval before proceeding.
Imprint Sizing and Positioning
Campfire pricing includes the same customer artwork printed on the “outboard” (side facing away from user) side of the mug at an optically pleasing height, unless otherwise specified. Orders requiring different imprints on each side of mug will require an art charge of $35.00. Artwork size will be maximized either in width or height within the available product imprint area (whichever occurs first), unless otherwise specified.
Due to the mechanics of screen-printing on a cylindrical object, an unknown amount of distortion will occur when artwork is printed around the circumference of a mug. Geometric shapes, such as circles and squares, will be especially affected. In most cases the degree of distortion will be unnoticeable to the casual observer and Campfire will take steps to keep distortion to a minimum.
Email proofs are available upon request and are free of charge. Copy accuracy will be the responsibility of the customer when proof is approved or if no proof is requested.
Standard Ink Colors
All product pricing includes one of the following standard ink colors:
Important: Due to the somewhat transparent nature of printing inks, the final shade of a particular ink color after being printed will depend upon the color of the substrate (mug). When choosing an ink color please keep in mind that ink swatches are printed on white paper. The same ink printed on a dark colored mug may produce much different results. Campfire strongly recommends using white ink on dark colored products for optimal legibility.
Unless otherwise requested by the customer, Campfire will ship/deliver within 2-3 weeks following your final approval and payment.
Campfire Premiums custom printed mugs, water bottles, growlers orders can be completed in less than five days but will be considered “rush” and are available only on a limited selection of products. Rush orders must also meet the same requirements of an order needed in less than eight days and will incur an upcharge of up to 40%. Please contact Campfire for product availability.
All files, artwork, and film on completed orders will be kept on file for two (2) years as the property of Campfire Premiums LLC. Screens and setups on exact repeat orders will be done at no charge.
Minimum Order Quantities
The smallest quantity available on each item is shown on the pricing schedule for each particular item.
Ink Color Change
Orders requiring an ink color change in the middle of the run will require a charge of $45.00 (plus custom color charge if applicable).
Canadian and Out of Continental USA orders:
Please contact us directly for pricing and shipping information. Varies by product. All prices shown are for continental USA customers.
Sales are run during specified dates on specified items. Minimum order quantities on each item must still be met. Sales are not valid on previous purchases. No refunds will be given if you purchase outside of sale dates. See individual sale items for details. Orders must be placed and payment received during the sale period to qualify for sale prices.
- All orders are FOB our factory in Elma, New York.
- All orders will be shipped via UPS Ground unless otherwise specified. Shipments requiring either a different carrier or ship method will require the customer’s account number.
- Claims for goods lost or damaged during shipment must be filed with carrier.
Mixing Mug/Bottle Colors
Most of our products allow you to mix colors of your mugs/bottles. As long as your logo remains the same- same logo, same color, same size. You still need to order in full cases. Case sizes are indicated on each product. Put your color choices in the comment section of your order. You will receive email verification. This is not applicable to all products. If we cannot mix colors we will let you know in the email verification.
Claims must be received in writing by Campfire Premiums within thirty (30) days of receipt of goods. Returned product will not be accepted without a return authorization issued by Campfire Premiums.
We would be happy to provide you with a sample of any of our mugs. Our policy is as follows:
- Samples will be charged to your credit card at $20 each.
- We ask that you pay for shipping to yourself for the samples.
- We will provide a call tag for you to ship them back to us within two weeks at our expense.
- Any samples returned to us in the condition in which you received them will be credited back to your credit card.
So the samples will be at no cost to you except shipping to you as long as they are all returned to us.
Please email any sample requests to:
Thank you for your interest!